Terms and Conditions (T&C)

  • Any dispute or claim arising out or in connection with this website shall be governed and construed in accordance with the laws of Arab Republic of Egypt

  • Egypt is our country domicile and the governing law is the local law in Arab Republic of Egypt

  • Consumers using the website under the age of 18 shall not register as a user of the website and shall not transact or use the website

  • We accept payments online using Visa and MasterCard/ debit card from Any country other than North Korea and Iran.

  • The web site policies and terms and conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the customers are encouraged to frequently visit these sections in order to update about the changes on the web site. Modifications will be effective on the day they are posted

 

 

Privacy Policy

 

  • All credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented or leased to any third party

  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 

  • Merchant will not pass any debit/credit card details to third parties. 

  • Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, www.firstclearaligners.com cannot guarantee the security of any information that is disclosed online. 

  • The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect. 

  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. Kindly remove any other statements that contradicts with the above statements. 

  • www.firstclearaligners.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Arab Republic of Egypt.

 

Delivery and shipping policy 

  • Process of shipping the items/goods conditions.

  • Once the aligners are manufactured we deliver directly to the doctors or patients

  • Delivery fees or Free Delivery. 

Customers are asked to pay the delivery charges, we will provide differs delivery options for local and international clients.

  • Delivery time to local/ International. 

After the aligners are manufactured  the delivery usually takes 24 to 48 hours locally in Egypt. For international shipping it depends on the distance and the country. We will provide different shipping options.

 

(www.firstclearaligners.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Arab Republic of Egypt

 

Payment Confirmation – Services 

  • Customers will receive payment confirmation by email right away once the payment is done. 

  • Multiple transactions may result in multiple postings to the cardholder’s monthly statement. 

 

Refund Policy 

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card. 

 

We will refund in those conditions

  • The wrong product was sent by the merchant. 

  • The product is defective.

  • The product was damaged in shipping.

  • The product is tampered. 

 

Cancellation & Replacement Policy 

The expected time span for reporting an item, goods or services ordered to be cancelled/replaced and the related conditions is 2 wks from the date of shipping. 

The conditions under which cancellation & replacement will be allowed For eg: 

  • The wrong product was sent by the merchant. 

  • The product is defective. 

  • The product was damaged in shipping. 

  • The item was not delivered on the agreed time. 

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card